Demands for service excellence, staff development and support needs, and the constraints of increased governance have meant the need for documentation has grown dramatically while the resource and time available for producing it remains limited. The problems associated with inadequate or missing documentation are well understood:
- Poorly perceived or failed projects
- Critical information loss on departure of key staff
- Inefficient and problem-prone business and IT operations
- Inability to effect change efficiently due to lack of existing system or process knowledge
- Inefficiencies and time loss due to lack of access to information
- Audit and compliance findings
Excelian can help organisations address documentation and process problems in a number of ways:
- Providing ad-hoc, part-time or full-time technical writing resource
- Sourcing missing information and retrospectively creating required documents
- Training and supporting staff in sourcing documents themselves
- Establishing document management processes and publication platforms
- Providing a library of industry-standard processes and procedures that can be rapidly tailored to meet client needs.
- Establishing document quality criteria and quality review mechanisms
- Assisting projects and IT areas in the preparation for audit
Excelian is experienced in delivering documentation that is COBIT, PRINCE 2, ITIL and SOX compatible and can help, with in-house knowledge, develop the following:
- Systems Documentation
- IT and Business Processes and Procedures
- Training Material
- Quick Reference Guides and User Documentation
- On-line and Web-based Documentation
- Forms Design