Murex Lifecycle Services
Excelian is an official Murex Alliance Partner, and has specialised in the upgrade, testing and support of the MX.3, MX plus, MxG2000 and MLC platforms since 2001. Our partnership and close relationship with the vendor offers us a unique insight into both the software itself (we are involved in beta testing new Murex versions); their internal testing tools and methodologies (we helped to build their software migration lab); and the way they structure their own support teams (we’ve had many of our consultants embedded in the Paris, Dublin and New York support teams).
As a result, we are able to provide agile and flexible service management models that bring best practice testing and support strategies together with our deep application, business and technical knowledge to deliver upgrades quicker and more reliably; business as usual support services with better user satisfaction and at a lower net cost; and deliver automated testing tools and services which increase quality, industrialise processes and reduce cost of ownership more than ever before.
Our dedicated teams of experienced Murex consultants, with deep understanding of the complexities of the system and the business itself, leverage an internal MX Support group that has over 200 members; a document library with over 10,000 related items; Smart™ technology that is the most advanced Murex testing and reconciliation software available; and a Project Management Office (PMO) who track and govern our projects and services.
The PMO also provides our teams with a service management toolbox containing standard templates, processes, reporting, dashboards and wiki’s to ensure that we are perfectly positioned to support our clients throughout their entire Murex lifecycle.
Upgrade & Testing
We provide end-to end, fixed price Murex upgrade services and have delivered successful projects across all major asset-classes, sectors, functionality and versions. Our vast depth of upgrade expertise and our focus on excellence means that we’re able to anticipate traditional upgrade risks sooner and deliver higher quality projects, quicker.
The upgrade teams are supported by our PMO who provide both experienced Murex Project Managers and carefully developed governance and delivery models that are closely integrated with Murex’s own agile methodologies.
Our managed Murex testing service supports clients in all phases of their systems integration, upgrade and production lifecycle. The service includes test strategy definition, methodology design, test planning, unit testing, integration testing, regression testing, user acceptance testing as well as smoke testing for newly shipped binaries and patches.
Fundamental to the service is our Smart™ (Systems Migration Analysis and Regression Testing) tool. Smart™ is the benchmark tool for Murex reconciliation and regression testing and enables automated test case creation and trade entry; it will perform trade events and test the full trade workflow which allows us to test the entire trade life cycle and ensure that all aspects work correctly and efficiently.
Management of systems is key to maintaining platform health, supportability and efficiency. An Evergreening program ensures that all hardware and software components of your Murex systems are up to date, compatible and running efficiently.
The process is over and above the reactive maintenance programme that is needed when a system component is coming to the end of its life, and is one of proactive management. It involves a program of upgrades, optimisations, system cleansing and vendor management which keeps Murex running seamlessly. This service is available as an additional aspect of the managed service, over and above our standard upgrade, testing and support services.
Our Murex support service provides industry leading responsive assistance for first, second and third line support functions. With on-shore, on-site and off-shore teams available across Europe, Africa, Asia Pacific and North America we are able to provide full 24x6 global support for your business.
Our support teams have breadth and depth of knowledge; an excellent track record of Murex support and a flexible on-boarding model to fit with our clients specific needs. The services offer high quality support governed by clearly defined SLAs and closely monitored KPIs in the following areas:
- Functional application and business support
- Technical application support
- Automated daily reconciliations
- Patch smoke testing
- Environment management
- End of day and batch support
- Infrastructure and Grid support
- System health checks
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