Excelian has the capability to provide a complete managed service for your grids. Our consultants are all experienced and trained grid support and administration personnel; they can work on your site or remotely and we will put in place a senior team lead to act as a single point of contact. Through our service you will keep your grid up and running more reliably so that you can achieve your required service levels. We achieve this with optimal configuration, a conservative patch and upgrade program and hands on 24x7 support.
As part of this service we also offer:
- Grid engineering
- Emergency troubleshooting
- Deployment support
- General grid healthcheck and maintenance
- Monitoring, measurement and capacity planning advice
- General consultancy advice around grid administration and problems for teams using the grid
It is our aim for the managed support service to be seen as part of your grid solution, and for you to derive value from our team and from excelian alongside having a reliable and maintained grid.